Effective Date: Jan 1, 2026

At Friends Packers & Movers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or services.

1. Information We Collect
We may collect the following information:
* Full name
* Mobile number
* Email address
* Pickup and delivery addresses
* Moving requirements and inventory details
* Payment information (if applicable)
* IP address, browser type, and website usage data

2. How We Use Your Information
We use your information to:
* Provide packing and moving services
* Generate quotations and process bookings
* Contact you regarding your relocation requirements
* Improve our services and customer experience
* Send service updates, offers, and promotional communications (with your consent)
* Comply with legal obligations

3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following situations:
* With our employees, drivers, and service partners for service fulfillment
* With payment service providers for processing transactions
* When required by law, legal proceedings, or government authorities
* To protect our legal rights, customers, and business operations

5. Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention
We retain customer information only for as long as necessary to provide our services, maintain business records, comply with legal requirements, and resolve disputes.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such external websites. Users are encouraged to review their respective privacy policies.

8. Your Rights
You may request to:
* Access your personal information
* Correct inaccurate information
* Delete your personal data, subject to legal requirements
* Opt out of promotional communications
To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy
Our services are intended for individuals above the age of 18. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date.

11. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.